Privacy Policy

Last updated September 28, 2026

This policy explains what HomeSmart Connect ("we", "us") collects when you use joinhomesmartconnect.com, how we use it, and the choices you have. HomeSmart Connect is an independently owned and operated franchise of HomeSmart International, LLC. This site exists to tell licensed real estate agents about joining our brokerage.

What we collect

What you give us. Your first name and email when you ask for a guide or for your calculator breakdown, and sometimes your last name and phone number. The numbers you enter in the commission calculator, but only if you ask us to email them to you; otherwise they never leave your browser. Anything you type into the chat, which can include details about your business. When you book a call, the details you enter on Google's booking page.

What we collect automatically. The pages you visit, the page that sent you here, and campaign tags in the link you followed (such as utm_source, gclid and fbclid). A session identifier and your browser's user agent, which we use to count active visitors. Your IP address, which we use to limit repeated form submissions and chat sessions. Google Tag Manager, Google Analytics and the Meta Pixel set cookies and collect information about your visit for measurement and advertising.

What your browser keeps. We store a few items in your browser's local storage: the campaign that first brought you here, a chat session token, your recent chat messages, and a log of which "Book a call" buttons you clicked. You can clear them at any time in your browser settings.

How we use it

To send what you asked for, such as a guide or your savings breakdown.
To follow up about joining HomeSmart Connect, by email or phone. We text you only if you have agreed to receive texts.
To answer your questions in the chat.
To keep a record of our conversations with you in our customer relationship management system.
To understand how the site is used, measure our advertising, and improve both.
To protect the site from abuse.

The chat assistant

The chat is an AI assistant, not Andrea herself. Your messages are sent to an AI model through our service provider to write the replies, and the conversation is stored with your session so Andrea can follow up. Please don't share information in the chat that you wouldn't want stored, such as financial account numbers.

Who we share it with

We share personal information only with companies that help us run this site and our recruiting, including:

our website database and hosting providers;
our customer relationship management system (Zoho CRM);
our email delivery provider;
the AI model provider behind the chat;
Google, for analytics, advertising and the booking calendar, and Meta, for advertising;
the marketing and technology firm that operates this site and our outreach for us.

We may also disclose information when the law requires it, or to protect our rights and the safety of others. We do not sell your personal information for money. Google and Meta receive information about your visit through their tags, which they use to measure and target advertising.

Text messages

If you give us your mobile number and agree to receive text messages, we may text you about joining HomeSmart Connect. Message and data rates may apply. Reply STOP to stop and HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent will not be shared with any third parties.

Your choices

Every email we send has an unsubscribe link.
You can ask us what we hold about you, or ask us to correct or delete it, by emailing JoinUs@HomeSmartConnect.com.
You can block or delete cookies in your browser settings, opt out of Google Analytics with Google's browser extension, and manage ads from Meta in your Facebook or Instagram ad settings.
This site does not currently respond to "Do Not Track" browser signals.

How long we keep it

We keep lead and conversation records while we have a recruiting relationship with you and for as long as we need them for our business and legal obligations. Chat conversations are archived after 90 days. If you ask us to delete your information, we will, unless we are required to keep it.

Security

We use reasonable safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This site is meant for licensed and aspiring real estate agents and is not directed to anyone under 18.

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top.

Contact us

HomeSmart Connect
Email: JoinUs@HomeSmartConnect.com
Phone: 847 495 5000